Booking Conditions

Travel conditions of RGV UK for bookings from 01.01.2019

Dear Travelers,

The following provisions are, as far as agreed, the contract between you as a customer and RGV UK, Level 4 Atlantic Pavilion, Liverpool L3 4AE, hereinafter "RGV or we" abbreviated, the package travel contract coming into effect at the time of booking in the form of an internship, volunteer work or sabbatical program. Please read these terms and conditions carefully before you book!

1. After the end of the travel package contract, your obligations as a customer

1.1. The following applies to all booking channels:

a) The basis of the travel offer from RGV and the booking/registration, the one you make binding to RGV by your registration based on the travel advertisement and the additional information from RGV for the respective trip, are then binding at the time of submission of the offer from RGV. b) If the travel confirmation by RGV deviates from what was agreed at the time of booking, there is a new offer from RGV to which RGV is bound for a period of 14 days. The contract is concluded on the basis of this new offer, insofar as RGV has made the volunteer aware to the change and fulfilled its pre-contractual information obligations. You declare the acceptance within the binding period RGV by express declaration or down payment. c) The pre-contractual information given by RGV on essential characteristics of travel services, the travel price and all additional costs, the payment modalities, and the cancellation charges will not form part of the Package travel contract, if this is expressly agreed between the parties. d) You are liable for all contractual obligations of fellow travelers for whom you make the booking, as for your own

1.2. For the booking, which is made verbally, by telephone, in writing, by e-mail, by SMS or by fax, the following applies:

a) By registering / booking, you offer RGV the conclusion that the travel package is contractually binding. You are bound to the registration / booking for 15 working days. The registration is to be made on presentation of your application documents. The completeness of all application documents is mandatory for a volunteer and / or intern placement. b) The contract is concluded after verification of your application documents by RGV, with the receipt of the travel confirmation (declaration of acceptance) by RGV. Upon, or immediately after conclusion of the contract, we will provide you with one of the legal requirements for their content travel confirmation on a durable medium (which allows you to keep the statement unchanged or store it in a timely manner, eg on paper or by e-mail). Your right to receive the booking confirmation from RGV does not exist. RGV is free in the decision to accept the registration / booking of you under consideration of your application documents or not. Missing or late submitted application documents hinder your placement process and usually delay confirmation of placement. RGV will not be responsible for any participation confirmations issued late in the event of this.

1.3. For bookings in electronic commerce (eg internet, app, telemedia) the following applies to the conclusion of the contract:

a) You will be informed about the procedure of the electronic booking in the corresponding application of RGV. b) You have the option of correcting your entries, deleting them or resetting your entire booking form, which can be done through your online profile, the use of which can be explained by an RGV team member. c) The contract languages ​​offered for the online booking are indicated. Only the English language is legally relevant. d) As far as the contract text of RGV is stored in the online booking system, you will be informed about it and about the possibility of later retrieval of the contract text. e) By pressing the booking button, you offer RGV the conclusion of the travel package contract. In this contract offer, you are bound 15 working days from the dispatch of the electronic declaration. you transmit RGV in immediate succession your application. f) The receipt of your online booking is immediately confirmed by electronic means. g) Pressing the button "book" does not conclude the package travel contract according to your booking information. RGV is free to make a decision based on all the documentation and information you provide thereafter. h) The contract is concluded by the receipt of the travel confirmation from RGV to you.

2. Payment

2.1. Upon conclusion of the contract, a down payment of a minimum of £200 will be due for payment immediately. The remaining payment will be due no later than 28 days prior to departure. For bookings shorter than 28 before departure, the entire travel price is due immediately.

2.2. If you fail to make the deposit and / or the final payment in accordance with the agreed payment terms, although we are willing and able to perform the contractual services properly, if we have fulfilled our statutory information obligations and no legal or contractual right of retention exists, we are entitled to withdraw from the travel package contract and to charge you with cancellation costs according to section 5.

3. Changes to contract contents prior to departure that do not affect the travel price

3.1. Deviations of essential features of travel services from the agreed content of the package travel contract, which become necessary after conclusion of the contract and are not brought about by RGV against good faith, are allowed by RGV before departure, insofar as the deviations are insignificant and do not affect the overall layout of the trip.

3.2. RGV is obliged to inform you about changes in performance immediately after having known about the reason for the change on an acceptable medium (eg also by email, SMS or voice message) in a clear, understandable and highlighted manner.

3.3.In the event of a material change in any essential feature of a travel service or deviation from any of the specific terms and conditions of the travel package contract, you shall be entitled to accept the change or be released free of charge from the package travel contract, within a reasonable time limit notified by RGV. If you do not expressly declare your withdrawal from the package travel contract within the deadline set by RGV, the change will be deemed accepted.

3.4.Any warranty claims remain unaffected, as far as the changed services are flawed. If RGV had lower costs for the implementation of the modified journey or any replacement tour of equivalent quality at the same price, the difference is to be reimbursed.

4. price increase; price cut

4.1. RGV reserves the right to increase the travel price agreed in the package travel contract, as far as: a) an increase of the price for the transport of persons due to higher costs for fuel or other energy sources, b) an increase in the taxes and other charges for agreed travel services, such as tourist taxes, port or airport charges; or c) a change in the exchange rates applicable to the package concerned directly affects the price of the travel.

4.2.An increase in the travel price is only permitted if RGV informs you clearly and comprehensibly in text form about the price increase and its reasons and informs the calculation of the price increase.

4.3. The price increase is calculated as follows:

a) If the price for the transport of persons according to 4.1a) increases, RGV may increase the travel price in accordance with the following calculation: • For an increase related to the seat, RGV may demand the increase from the customer. • Otherwise, the additional transport costs required by the transport company per means of transport will be divided by the number of seats of the agreed means of transport. RGV can demand the resulting increase for the single seat from you. b) In the event of an increase in taxes and other duties acc. 4.1b), the travel price can be increased by the corresponding pro rata amount. c) When increasing the exchange rates acc. 4.1c), the travel price can be increased to the extent that the journey has thereby become more expensive for RGV.

4.4. At our request, we are obliged to grant you a reduction in the travel price if and to the extent that the prices, duties or exchange rates stated in 4.1 a) -c) have changed after conclusion of the contract and prior to departure and this leads to lower costs for RGV. If you have paid more than the amount owed, the excess amount must be reimbursed by RGV. However, RGV may deduct from the amount to be reimbursed the administrative expenditure actually incurred by RGV. At your request, RGV has to prove to you how much administrative expenses have been incurred.

4.5. Price increases are only allowed up to the 20th day before the start of your journey.

4.6.In the case of price increases of more than 8%, you are entitled to accept the change within a reasonable period set by RGV at the same time as notification of the price increase, or to withdraw from the package travel contract free of charge. If you do not expressly declare your withdrawal from the package travel contract within the deadline set by RGV, the change will be deemed accepted.

5. Withdrawal by you before departure/cancellation costs

5.1. You can withdraw from the package travel contract at any time prior to departure. The withdrawal is to be explained to RGV at the address given above / below, if the trip was booked through a travel agent, the withdrawal can also be explained to them. You are advised to declare your withdrawal in writing.

5.2. If you withdraw before the start of your journey or if you do not start the journey, there is no refund. Instead, RGV may claim reasonable compensation for which RGV is not responsible, or where unavoidable, exceptional circumstances occur at or near the place of destination which materially affect the operation of the package or the transport of persons to the destination; Circumstances are unavoidable and extraordinary if they are not under the control of RGV, and their consequences would not have been avoided even if all reasonable precautions had been taken.

5.3.RGV has determined the following compensation flat rates taking into account the period between the declaration of resignation and the start of the journey, taking into account the expected savings in expenses and the expected purchase through other uses of travel services. The compensation will be calculated after the time of receipt of the notice of withdrawal with the respective cancellation scale as follows: a) Volunteering programs up to and including 60th day before departure 20% from 59th to 30th day before arrival 35% from 29th to 15th day before departure 50% from 14th to 07th day before departure 70% from 6th to 30th day before departure Day before departure until the day of arrival or when the trip does not start 100%

b) International internship programs up to and including 60th day before departure 25% from 59th to 30th day prior to departure 40% from 29th to 15th day before departure 60% from 14th to 07th day before departure 80% from 6th to 30th day before departure Day before departure until the day of arrival or if the trip does not start 100%

c) Sabbatical Program up to and including 60th day before departure 20% from 59th to 30th day prior to departure 40% from 29th to 15th day prior to departure 60% from 14th to 07th day before departure 80% from 6th to 30th day before departure Day before departure until the day of departure or if the trip does not start 100%

5.4. In any case, it remains up to you to prove to RGV that RGV did not incur any damage at all or a much lower one than the compensation fee demanded by RGV.

5.5. RGV reserves the right to demand a higher, concrete compensation in lieu of the aforementioned lump sums, insofar as RGV proves that RGV incurred significantly higher expenses than the respective applicable lump sum. In this case, RGV is obliged to quantify and substantiate the required compensation, taking into account the saved expenses and any other use of travel services.

5.6. If RGV is obliged to refund the travel price as a result of a resignation, RGV has to pay immediately, but in any event within 14 days of receipt of the resignation statement.

5.7. Your statutory right to demand from RGV remains unaffected by the above conditions.

5.8. It is strongly recommended to take out travel cancellation insurance and insurance to cover the costs of repatriation in case of accident or illness.

6. Transfer/change of contract

6.1. Your claim after conclusion of contract for changes in terms of travel date, destination, place of travel, accommodation, the type of food, the mode of transport or other services (rebooking) does not exist. This does not apply if the transfer is necessary because RGV has not given you any, insufficient or false pre-contractual information; In this case, the transfer is possible for free. If, however, a rebooking is made in the remaining cases at your request, RGV may charge a rebooking fee from you per traveler affected by the rebooking, subject to the following deadlines. Unless agreed otherwise in individual cases prior to the confirmation of the transfer.

6.2. Your request for accommodation, which is made after the deadline has expired, can only be carried out after the cancellation of the package travel contract according to clause 5 of the conditions and simultaneous registration, provided that it is possible at all. This does not apply to rebooking requests that cause only minor costs.

7. Termination for behavioral reasons

7.1. RGV can terminate the travel package contract without notice, if you if you behave in breach of contract or other negative ways, which means the immediate cancellation of the contract is justified. This does not apply if the behavior contrary to the contract is based on a violation of RGV's information obligations.

8. Your Obligations

8.1. Travel documents you have to inform RGV, or the travel agent, through whom you have enrolled for the package, if you have the necessary travel documents (eg air ticket, hotel voucher, voucher, valid passport etc)

8.2. Notification of Deficiency / Request for Remedies a) If the trip is not provided free of issues, you may request a remedy. b) Insofar as RGV could not remedy the situation as a result of a culpable omission of the notice of defects, you can not assert any reduction claims c) You are obliged to notify your defect notification to the representative of RGV on-site without delay. If a representative of RGV does not exist on site and is not contractually owed, any travel deficiencies must be brought to the attention of RGV under the notified contact point of RGV; The

accessibility of the representative of RGV or its contact point on the spot will be informed in the travel confirmation. However, you can also bring the notice of the defect to your travel agent, through whom you have booked the package holiday. d) The representative of RGV is instructed to remedy, if possible. However, he is not authorized to recognize claims.

8.3. Deadline before termination If you want to terminate the package travel contract because of a lack of travel of the kind specified, you have RGV before set a reasonable deadline for the remedy. This only applies if the RGV remedy is denied or if the immediate remedy is necessary.

8.4. Baggage damage and delayed luggage on air travel; special rules & deadlines for remedy request a) You are cautioned that any loss, damage or delay incurred by you in connection with air travel under the terms of the air traffic regulations must be reported by you immediately on the spot by means of a claim notice ("PIR") from the relevant airline. Airlines may refuse reimbursements under international conventions if the claim has not been completed. The damage report must be refunded within 7 days in case of damage to the baggage, if delayed within 21 days after delivery. b) In addition, Loss, Damage or Misuse of Luggage shall be reported immediately to RGV, its agent or contact point or the Travel Agent. This does not absolve you from reimbursing the claim to the airline pursuant to letter a) within the time limits set out above. RGV is not liable or responsible for any lost/damaged luggage and is solely the responsbility of the airlines.

9. Limitation of liability

9.1. The contractual liability of RGV for damages that do not result from injury to life, limb or health and were not culpably caused is limited to three times the travel price. Any further claims under the Montreal Convention or the Aviation Act remain unaffected by this limitation of liability. 9.2.RGV is not liable for performance disturbances, personal injury and material damages in connection with extra excursions, which are mediated as foreign excursions only (eg mediated excursions, sport events, theater visits, exhibitions etc).

9.3. However, RGV is liable if and to the extent that damage to the information, information or organizational duties of RGV has become the cause of damage to the traveler.

10. Assertion of claims, addressee

The assertion may also be made through the travel agent if the package holiday was booked through this travel agent. A claim in text form is recommended.

11. Information requirements on the identity of the operating air carrier

11.1. RGV will inform you when booking in accordance with the EU Regulation to inform passengers about the identity of the operating air carrier, before or at the latest at the time of booking, about the identity of the operating airline (s) for all air travel services to be provided in the booked journey.

11.2. If the operating airline (s) are not yet known at the time of booking, RGV is obliged to name the airline or airlines that will or will likely make the flight. Once RGV knows which airline will be flying, we will let you know.

11.3.If your airline named as the operating airline changes, RGV will inform you about the change without delay and as soon as possible with reasonable resources.

11.4. The Black List drawn up in accordance with the EC Regulation (airlines which are prohibited from using the airspace above the Member States) is available on the RGV website or directly via modes / air / safety / air-ban / index_en.htm

12. Passport, visa and health regulations

12.1. RGV will inform you about general passport and visa requirements as well as health formalities of the country of destination, including the approximate deadlines for obtaining any necessary visas prior to conclusion of the contract and any changes that may occur prior to departure.

12.2. You are responsible for obtaining and carrying the necessary official travel documents, any necessary vaccinations and compliance with customs and foreign exchange regulations. Disadvantages arising from non-compliance with these regulations, eg. the payment of cancellation fees, are at your expense. This does not apply if RGV has not informed, inadequately or misinformed.

12.3. RGV is not liable for the timely granting and receipt of necessary visas by the respective diplomatic representation if you have entrusted RGV with the procurement, unless RGV has culpably violated its own obligations.

13. General

13.1) You agree to RGV processing and using your personal data and sharing that data with projects, regulatory authorities and also with its sister companies, third party companies with whom RGV shares data for marketing purposes and also all companies and organisations involved in the visa process. You consent to your image and any comments, photos and videos uploaded to a RGV owned website to be used for marketing purposes.

13.2) RGV will have the right to terminate this agreement in the event that you breach any of your obligations and termination will result in the loss by you of all fees paid and also render you liable for potential damages arising from that breach.

13.3) You are required to leave your chosen destination at the end date of your visa period or by the departure date indicated to you by the immigration service on your arrival into the country.

13.4) RGV shall be entitled to assign the benefit or part of this Agreement to any third party, but shall remain primarily liable for the obligations hereunder.

13.5) Nothing in this Agreement shall constitute you as the agent of RGV.

13.6) Nothing in this Agreement shall be deemed to constitute a partnership or joint venture between the parties hereto.

13.7) This Agreement together with all documents referred to herein constitute the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements in regard thereto.

13.8) This Agreement cannot be amended, superseded, cancelled or any of its terms and conditions waived except by an agreement in writing signed by authorised representatives of both parties or in the case of a waiver signed by an authorised representative of the party waiving compliance and specifically referring to this Agreement.

13.9) If any of the provisions of this Agreement are or become to any extent or in any circumstances invalid or are ruled illegal or deemed unenforceable for any reason under the current applicable law from time to time, then to the extent or in those circumstances it is the intention of the parties that this shall not affect the validity or enforceability of this Agreement or of any of the provisions of this Agreement and if such provision would be valid if some part of the provision were deleted or modified, the provision in question shall apply with such deletion or modification as may be necessary to make it valid provided that the operation of this clause would not negate any commercial intent and the purpose of the parties under this Agreement.

13.10) This Agreement shall be governed by and construed in accordance with English law and you submit to the exclusive jurisdiction of the English Courts in relation to all disputes relating to the Agreement. RGV submits to the non-exclusive jurisdiction of the English courts in relation to all disputes relating to this Agreement and shall be entitled to commence proceedings against you in such other jurisdictions as are appropriate.

13.11) Any notice to be given under this Agreement shall be in writing and shall be deemed duly given if signed by or on behalf of a duly authorised officer of the party giving the notice and if sent by first class post or delivered by hand or sent by facsimile transmission to the address of the recipient set out at the beginning of this Agreement or such other address as the recipient may notify from time to time. Any such notice or other communication shall be deemed to be given:

(a) by post on the day (not being a Sunday or public holiday) falling 48 hours after the date of posting;

(b) if served by hand at the time the same was handed to or left at the address of the party to be served; and

(c) in the case of a facsimile transmission at the time of transmission and in providing service of the same it will be sufficient to prove in the case of a letter that such letter was properly stamped, franked, addressed and placed in the post and in the case of a by-hand delivery that such letter was delivered to the proper address and in the case of a facsimile transmission that such facsimile was duly transmitted to a facsimile number notified to the other party for this purpose.

13.12) You agree to abide by all lawful rules and regulations of RGV and of the camp/resort at which you are placed and to fully indemnify and hold completely harmless RGV from and against any liability, obligation, loss and expenses including court costs and legal fees incurred by RGV, your camp/resort or a third party resulting from any injury, loss, property damage or expenses that you directly or indirectly cause or to which you contribute.

13.13) RGV and its affiliates, agents and employees shall not be liable for claims or costs whatsoever arising from any injury, loss, damage, delay, accident or expense resulting from events beyond RGV’s control including (but not limited to) natural disasters, acts of war or terrorism, strikes, incidents of politically motivated violence, sickness or quarantine, government restrictions or regulations or transportation accident

By completing the on-line registration process and ticking your acceptance of this agreement you agree to be bound by its terms. Please make a copy of this Programme Agreement for your records.

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